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Lushquotient713's avatar
Lushquotient713
Rising Newcomer
2 months ago

Expansion Packs and game add-on’s not working/loading

I recently got a new Xbox console and switched all of my games and data over via network transfer. I own the sims 4 but have a physical copy(game disc), when I open the game and tried to load one of my save files, I got a message saying “game data incomplete”. I exited to the main menu and looked at my gallery and to my surprise almost all the cloths on my sims and furniture in my households in my save files weren’t loading. It says that the expansion packs that I used are “not owned” even though they are already installed on my console. I did some research and people with the same issue said to not uninstall the add-ons because that would just make it worse. I also made sure that my new console was set to my home console like others suggested. After every attempt to get the add-ons to load ,the game still won’t register that I already own them and they are already installed. I don’t know what to do, and just want to play the game. Can anyone help ? :(

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello Lushquotient713,

    First, please try the following steps to be sure your packs are all properly installed to your console:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If your packs are showing as unowned here, it sounds like you may be logging into your Xbox with a different Microsoft account than the account you had originally purchased your packs on. You'll want to review the transaction history for your Microsoft account and check for your missing packs there. 

  • Lushquotient713's avatar
    Lushquotient713
    Rising Newcomer
    2 months ago

    Sorry for the late reply, I was locked out of my account. 
    So I signed into the all of the other accounts that were on my Xbox and it turns out my sister bought 2 of the 3 packs on two separate accounts ; I got those to work by going into the order history. But the last pack (which is cats and dogs) still won’t work. I went through the order history again and it isn’t on any of the account on my Xbox. What do I do now ?

  • I’m having the same exact problem it even says I own the packs but only shows 6 worlds & when I try to go into the game and pick my family or any family it’s loads all the way and takes me back to the Home Screen

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