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Vivacious_kmg's avatar
Vivacious_kmg
Newcomer
16 hours ago

Internet wont connect!

Xbox Series S. This I have reset everything, deleted and readded everything, did every recommended setting change and verification yet after the update in october 2024 my game has not only been unable to connect to a viable internet connection but also completely lost the reaper rewards when game starts up no menu option or pop ups. I have no intention of playing this game offline that is just missing out on things that make it fun but im out of my scope here with technology knowledge and endlessly searching the internet is not helping either. I am about ready to give up so if any one has suggestions please let me know.

  • turned everything of for 20+minutes and turned back on... nothing
  • Logged out of my account then restarted the internet and the xbox... nothing
  • Deleted game file and reset... nothing
  • Deleted then readded the internet network after giving that a hard restart... nothing
  • Tried the alternate mac address.... nothing
  • Verified my xbox has internet access it does so i tried going to the gallery on sims 4 main menu and just clicking connect but sat there forever... nothing
  • Full console reboot... nothing

Is this sims 4 way of telling me it doesnt want me to play on console... i have no other option though :(

*also is the because i need an EA play account or a particular Xbox Game pass... because i even tried to purchase the highest level and see if that worked .. it didnt 

Please help me this is an outlet for me that i would like to keep

crashing
launching
updates
xbox
  • AgnesValravn's avatar
    AgnesValravn
    Rising Scout
    13 hours ago

    Im having a similar issue, since my game will only load when I start it while offline, I will then set my xbox back to online when the game has properly loaded, however the game will not reconnect with the internet, even tho the home page will update to its regular online view from the offline version, the game will still say Im not connected.

    Cant visit the gallery, cant claim reaper event rewards but weirdly enough can check for any new sim deliveries.....

    If I go to the settings to "link EA account" the game crashes every single time.

    This has been happening since the L&D EP came out.

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