Forum Discussion

mygirls352's avatar
mygirls352
New Novice
2 months ago

Settings and online Gallery

I play on ps5, I had recently just wiped my whole system to factory settings and deleted all saves and such (horrible I know..) because it seemed my game has nothing but issues and potentially corrupt files. Well I just downloaded everything fresh and new, but now trying to play TS4 I am unable to access the online gallery or even maxis gallery.. I also cannot access some settings in game options, like environmental settings, pack settings, even gameplay settings. I have nearly all the game packs(not including kits) for the game and they all are downloaded(including kits). I even checked if the game needed an update. I've tried restoring licenses, powering down my system and turning it on, deleting and re-downloading the whole game and all saved data again. Absolutely nothing seems to be working. Im not sure if my system may be corrupted and causing issues with server connections but my internet is Absolutely perfect too(meaning i did a internet test). I even thought maybe it was my extended storage so I wiped that clean too...(thats where TS4 was stored originally). I even tried playing with my sims disk inserted and without(i have the disk version and the console store version. They basically count as the same version no matter which i use.) 

4 Replies

  • I tried searching for a way to talk to support but they make it absolutely hell and time consuming just to find the **bleep** "speak to an agent" option...

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi mygirls352​ 

    What specific error are you seeing when you try to access the gallery?

    For the settings you're not seeing- are you on the main menu of the game, or are you loaded into a save file? Certain settings aren't available in the menu unless you're loaded into a save file. 

  • mygirls352's avatar
    mygirls352
    New Novice
    2 months ago

    The gallery issue resolved it just took an entire day for the game to recognize i was signed in and online, and the settings fixed after I started a 2nd save file.

    As for the bugs I have they are getting worse making my game nearly unplayable. Just last night I had an issue where a burglar came by and stole things I tried calling the police and they never appeared on my lot. When I tried again it said they were there. So playing my off the grid save I lost some expensive stuff my Sim can't afford to buy again 🫠.

    I also keep having actions getting stuck in my sction bar or my sims constantly trying to walk but canceling immediately so she gets stuck.

    I had another issue where townie would not leave my lot no matter what I did. Had to close the game to get them away. 

    The list of bugs i experience just go on and on its so hard to keep track of them all..

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    mygirls352​ Glad to hear the gallery is working normally for you again, thanks for this update!

    For the bugs you're seeing, we ask that you create bug reports, one report per each individual bug to help us better track and review these issues. We are tracking a couple of these issues already, please add your information into the current open reports:

    Sims not doing actions 

    Burglar: Police won't show up after calling them

    If there isn't an active thread dedicated to each of the bugs you're experiencing in the link here "Compiled list of reported issues", please go ahead and create a new bug report.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,701 PostsLatest Activity: 5 hours ago