Sims 4 cats and dogs installed but not owned

I’m having the same issue did you find a resolution to this?

Not yet, no. I asked Microsoft and they said it's an EA problem

Hey there, can you try unplugging your console for a few minutes first to see if that helps resync the data? Are you getting the  "game data incomplete" message?

I've tried that with no luck. I've also un-installed and reinstalled the game. I'm not getting that message - the content isn't showing up under my owned packs when I log into Sims even though my Xbox shows that I own it.

Can you access the cats and dogs items in game and all it's content? If so, I imagine it's still saying you can buy it as a digital version, as you have the disc version so in license terms, they're 2 separate games. If you can't access the in game content that's a bigger issue. 

No, in game all of the content has disappeared including pets and furniture from previous saves.

Hmmm, very annoying indeed :(, are you playing on console or pc? If console id recommend trying to restore licenses on PS not sure what it's called on Xbox but I believe they have something similar or a repair of the game if on pc? 🤞🏻🤞🏻

I also found this thread on EA answers, which may help you? Also I see in another comment you mentioned your on Xbox so my apologies for that 🤣 

https://answers.ea.com/t5/Consoles/Cats-and-Dogs-missing/m-p/10046947