i recently deleted the sims on my playstation because the game wouldn’t start. after reinstalling it all of my expansions were gone (snowy escape, island adventure, and cottage living to name a few) i can’t figure out how to get them back. i tried restoring licenses in the ps4 settings and that didn’t work.
Community ManagerHeya @carlymushu,
It sound like your expansions may not be currently installed, let's try these steps:
If you're unable to access them once you've tried this, please let me know!
when i got to the playstation store step there was no section that said my add-ons, just the ones you can click to buy them
Community ManagerCould you attach a screenshot to your post please of what you're seeing there?
here you go
Community ManagerThis is the correct spot, if you keep scrolling through this list, you should see the option to install the packs you do own.
if i scroll any further down it’s just icons and themes. the picture attached is the bottom of the screen
Community ManagerWere you game-sharing or were these expansions purchased on this account?
it was from this account
Community ManagerAre your expansions bought digitally, or are they from the disk version?
Community Manager
