[XB/PS] DLC pop-up stuck on screen

I'm having the same issue, but on Xbox i bought the new reaper game pack and can't use it at all because I am stuck on the home page.

I don't know how to report something to ea.

I also noticed that the "welcome to" DLC pop ups and Sims delivery pop ups seem to trigger it.

As you can't touch them at all the cursor goes behind them, making you restart the game for every single dlc you have so the"welcome goes away.

And the freeze happens as soon as it finishes.

I am trying to play sims 4 on my PS4 and for some reason when I start the game up, the pack information panels won't go away. I tried to create a new game and when I did the panels were still there. I've tried to restart the game and my PS4 but nothing is working 

In addition, this box pops up every minute or two even when I hadn’t downloaded any new content

The main menu on my sims game is completely glitched. The packs introductions keep popping up as though I have just purchased them and they wiping go away. Each time I load my game, a new pack pops up. When I press the circle button on my controller, it does not go away and I can control my screen behind the pop up. I can see my screen moving and responding to my controller in the background. I play on a PS5 and I obviously don’t have any mods or CC. My game is updated, my console is updated, I restarted the console several times and I deleted and redownloaded the game already. The game is glitched.

So I’m playing on PS5 and bought a bunch of packs. First start up game ran smooth. I close app and hop back on and this pop up won’t go away at the menu. It’s the popup that says welcome to "pack" and its details. I can control the background but it won’t go away till i actually choose a map to play on and when im in the world. Main menu and creation stays bugged. I’ve looked all over for a solution but can’t find one. I’ve deleted and cleared cache but after I close app it messes up again. And after clearing cache scenarios isn’t available. So I can’t even see the scenarios.

Just a note that this is happening on my Series X as well.

I just came back to The Sims after a very long period of time away. I cleared all my save data to have a fresh start and this had made the problem worse - as I own nearly all of the DLC packs.

- Hitting the B button allows me to navigate in the background but I cannot find a way to close the popup.

- It is indeed a different one each time, but it takes so long to open the game up from closing it that - as a previous user said - it's going to take a long time to get through these.

SOLUTION/WORKAROUND

I did just try plugging in a mouse - and when I do that, I get an 'X' on the top right corner of the notification box that wasn't there before. Using this, I can go through them and close them as I normally should be able to.

Yes when I press the back button it takes me to the home screen navigation behind the pop up. but the pop up stays on screen.

video of issue

Hi @0317199028 , I merged your message in here because your issue looks similar to B0ssAngel's. Are you also talking about the pop ups that come up after you bought a new pack?