I have just updated my Mac OS system to Monterey. Today I went to play the Sims 4 and was also prompted to update the game. Since doing this I have tried to play 4 times and each time the game has frozen and crashed - the first time it crashed half way through create a sim, the second time towards the start of create a sim, then earlier and earlier until now I can't even get past the first loading page to get to the menu. I have restarted my computer and tried to look into how to fix this sort of bug but as this seems to be linked to the two updates (perhaps they are not compatible?) I don't want to risk doing anything that will delete files from my game etc. Any help would be much appreciated.

@Bluebellflora Sure!MacOS Monterey Version 12.0.1iMac (Retina 4K, 21.5-inch, 2017)Processor: 3.4 GHz Quad-Core Intel Core i5Memory: 8 GB 2400 MHz DDR4Graphics: Radeon Pro 560 4 GB

@Bluebellflora Oh ok, that's good to know. Yes, that was the one I first posted in. Because I noticed everyone in the Monterey thread mentioned they had the Intel chips not the M1 chips. So I wasn't sure if the Monterey x M1 chip combo would produce the same issues as the Monterey x Intel chip. But I think I'll just hold off on updating to Monterey for now. Thank you for your quick replies!

No I don't sorry. My games don't actually crash more so they freeze after about five minutes of actually being in a sim world i.e. not in cas or in a loading screen. It doesn't unfreeze and just gives me the spinning loading wheel of death until i eventually just force quit the sims.I've never had this issue before (except for the odd once or twice but it's never consistently), it's only started happening once I updated my mac to the Monterey OS.

@Bluebellflorait might be because it hasn’t technically ‘crashed’ the times I’ve gone on since updating - it’s just frozen and I’ve had to manually shut my computer down. Not sure if that would make a difference? I’ll take a look though.

@jealth16 Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163 How is it? Which exact model Mac do you have?

❗️macOS Monterey and new Sims 4 update - crashing problems

59 Replies

SimQARobo
EA Staff
4 years ago
Hello @feutzyn

(Sorry for the delayed response)

Do you see a lastCrash file in \Documents\Electronic Arts\The Sims 4\?

If so, can you share this file?
Luvevul
3 years ago
i was on holiday, but here is what you asked for.
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>cf0160b617cf285c62aa1291</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-06-15 17:11:06</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1230-1.200.000.564.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1189</categoryid><stack> 0x1189 0xe1c9f9 0xf98ecf 0x1f72de 0x64e1 0x1f6b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 24.56 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xdd4141d5 LoadingScreenActiveFlag: 1 Origin Version: 10,5,113,50894 Modded: False SystemInfo: Mac OS X Version 10.16 (Build 21E258) GPU: Intel Iris Plus Graphics 640 macOS Metal driver 0.0.0.0 (baseaddr) 0x7ff8060ed000,'libsystem_platform.dylib' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x7ff8060d5000,'libsystem_pthread.dylib' 0x7ff8060d5000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>
Luvevul
3 years ago
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>cf0160b617cf285c62aa1291</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-06-15 17:11:06</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1230-1.200.000.564.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1189</categoryid><stack> 0x1189 0xe1c9f9 0xf98ecf 0x1f72de 0x64e1 0x1f6b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 24.56 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xdd4141d5 LoadingScreenActiveFlag: 1 Origin Version: 10,5,113,50894 Modded: False SystemInfo: Mac OS X Version 10.16 (Build 21E258) GPU: Intel Iris Plus Graphics 640 macOS Metal driver 0.0.0.0 (baseaddr) 0x7ff8060ed000,'libsystem_platform.dylib' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x7ff8060d5000,'libsystem_pthread.dylib' 0x7ff8060d5000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>
Bluebellflora
Hero+
3 years ago
@Luvevul

That crash report is from June. Do you have a more recent one?
celeschul
3 years ago
@Bluebellflora Hi, I have one.

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>e4367610e80c9c5763120d10</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-09-02 14:04:30</createtime><buildsignature>Local.Unknown.Unknown.1.91.186.1230-1.200.000.572.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x25bed7</categoryid><stack> 0x25bed7 0x1c4483b 0x1c21bf0 0x1c21940 0x1c232b1 0x1bda7c1 0x1bdd0ff 0x44128e 0x39c125 0x39b17b 0x34928c 0x331973 0x39ba50 0x39acae 0x34b7f2 0x330b7c 0x39bc5b 0x30e3ec 0x30a59c 0x30fe40 0x39c125 0x39b17b 0x34928c 0x331973</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 93.87 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x4bebcb10 LoadingScreenActiveFlag: 0 Origin Version: 10,5,115,51547 Modded: True SystemInfo: Mac OS X Version 10.16 (Build 21G83) GPU: Intel Iris Plus Graphics 645 macOS Metal driver 0.0.0.0 (baseaddr) 0x7ff819e9d000,'SkyLight' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4'(/baseaddr)</contextdata></report>

I really don't know why this isn't more well known because it's a major issue for those who use MacOS Monterey.
Bluebellflora
Hero+
3 years ago
@celeschul

It's actually much better and has been improved in patches. Your game is modded. Please try a clean game with a new Sims 4 folder and then post a LastCrash report if it still happens.
celeschul
3 years ago
@Bluebellflora Is is that the MacOS Monterey is not compatible with mods? That's very frustrating and really shouldn't be the case.
Bluebellflora
Hero+
3 years ago
@celeschul

No of course not but you need to try a clean game. Mods are in the game, not the operating system.
SimQARobo
EA Staff
3 years ago
Hello @celeschul

If you still encounter the crash with an empty Mods folder, would you be willing to share your affected save files?

If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

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❗️macOS Monterey and new Sims 4 update - crashing problems

59 Replies

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