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hiimkatiedowning's avatar
hiimkatiedowning
Seasoned Newcomer
13 days ago

All my saved games are gone.

I downloaded the update for The Sims 4 and a pack I just bought. Which was Business and Hobbies. When I loaded into the game, it acted like it was a brand-new game. I only have the option to start a new game. There isn't a load game or anything else. My Sims are not on my starting page, just random ones. It does say I am logged into my account. I went to the gallery, and all my stuff is gone from there, too. No saved Sims or properties. I had multiple hours in this game with a family of multiple generations that are gone. I searched everywhere for the files, but they are gone. I searched for tricks to get my files back, but I either tried them or I couldn't do them at all. 

Is there any way to get my save back? Or get compensated for this major letdown and inconvenience? And I bought that pack, Business and Hobbies, to play with that family. I am super mad about this!

Does anyone know what's going on and can help?😭

ea app

3 Replies

  • dieseldaughter22's avatar
    dieseldaughter22
    Rising Newcomer
    7 days ago

    I would like to piggy back off of this post. Im not sure if there is already a forum for this issue but i am also having the same issue. Yesterday I played a saved game just fine, but today when I went to log back in, the saved game was gone and the option "New Game" was the only option it gave me. I looked in both applicatons folder, and in the documents folder and replaced those with a saved copy of the game (since I had this issue before and went down a rabbit hole of trying to fix it with no luck). No such luck and all of the progress I had was swiped. 
    I have no mods and the game is completely vanilla. This is the third time it has happened and its driving me to the point of not being able to play anymore

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 days ago

    hiimkatiedowning​ 

    On your Mac go into Applications > Utilities and open the Terminal app. Copy this search command at the command prompt and hit enter/return. After a while it will finish the search. You will know when it is finished because the command prompt will reappear. Copy and paste the results into a post here please:

    find ~ -type d -name "*The Sims 4*" 2>/dev/null

    I suspect your issue is most probably iCloud but this will confirm.

    hiimkatiedowning wrote:

    I went to the gallery, and all my stuff is gone from there, too. No saved Sims or properties

    Just to clarify, the Gallery is online. Anything uploaded there would not be affected by this. What you're referring to is your in-game Library.

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