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WisdomBuilders's avatar
WisdomBuilders
Rising Ace
16 days ago

Black Screen, Sims Still Active, Can't Close

Since the Sept 18 update, my game has been moving slow and about 4 times now the entire screen turns black, with the exception of the conversation bubbles, progress bars, and the bottons at the top. It won't let me click the ... button, it won't let me go back to manage world (I can still see that button), but I can still hear them talking and using items. Every time this happens I'm unable to close out my game or even shut it down from the main button at the bottom of my Mac.

I play vanilla and have no cc and have never had mods in my game.

I play on a Mac Pro with 2 terabytes and before this update I haven't had problems with lag.

I have tried repairing my game, shutting down and restarting my computer.

I own all packs, but was playing only with base game using the pack selector.

I hope that's enough info. I'm not a techie person.

Thank you!

Edit to add:

This is what the screen looks like right before it goes black:

Notice all the playable buttons and such are all missing, and so are a couple of the top buttons.

23 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    15 days ago

    WisdomBuilders​ 

    Firstly, can you try a brand new clean Sims 4 folder as described here [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 and see if the issues persists. Also test in both fullscreen and windowed mode and see if happens in both.

    WisdomBuilders wrote:

    Every time this happens I'm unable to close out my game or even shut it down from the main button at the bottom of my Mac.

    Does Force Quit work? Apple > Force Quit. 

    Thanks for the screenshot. A Mac Pro is a different machine to a MacBook Pro, specs and OS always really help when troubleshooting.

  • This was put in tech issues, I'm assuming because someone thinks it's my Mac...so help me understand how this wasn't a problem before the update and now is a problem.

    I don't want my serial number revealed, so these are close up screenshots of my mac's specks, which if I'm reading the trouble-shooting right, should be well enough.

    It said I need at least 4 GB, and I have 32. It's a newer computer, has tons of space left. So, what's the problem?

  • Mine has been running much slower, too. I have the Mac Pro with 2 Terabites. Own all packs and it's never been slow before this update.