Since doing the switch from Origin to EA- my game won't play.Everything is downloaded on the EA app, the expansion packs and stuff packs and extras but when I try to open the game it keeps telling me to restart to use the content.I've restated the game, the EA app and also my MAC and nothing changed.I've checked the hard drive space and there's plenty.It's not storing to iCloud, there's an EA folder in documents with a Sims 4 folder in.I've repaired the game on the EA app.I've followed all of the trouble shoots I've seen on here and nothing seems to be helping.Any advice would be greatly appreciated please!

You know what I think following all of those options from the instructions you had attached. This didn’t seem to work but all of a sudden a repair button also popped up in the app. I clicked that and tried to launch again and it opened!!Ive been struggling since the switch and this may have solved my issue completely so thank you SO much.I will update again if moving my files back slowly works. THANKS!!

@sxpot Same someone help us 😭💔

I can't open my game at all. I have a MacBook. The app opens but it doesn't load at all. I've repaired it, uninstalled it. I meed help. I lick on it and the EA app pops up but that's it.

@echorichards18 @sxpot @semarionjames10 Follow these steps to try and launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163 What happens?

Hello I been playing the sims on my macbook for a while now and now that we had to switch over to Ea I been having issues.When I try to play the game for some reason it just won’t open up.I deleted the game I repaired the game I did everything and it still won’t open up.I even tried to take out all cc and it’s still the same thing.

Game not loading since EA app download

26 Replies

semarionjames10
2 years ago
@sxpot Same someone help us 😭💔
echorichards18
2 years ago
I can't open my game at all. I have a MacBook. The app opens but it doesn't load at all. I've repaired it, uninstalled it. I meed help. I lick on it and the EA app pops up but that's it.
Bluebellflora
Hero+
2 years ago
@echorichards18 @sxpot @semarionjames10

Follow these steps to try and launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

What happens?
sims23142314231
2 years ago
Last week i bought a new mac and when i signed into my apple ID all my apps and documents were transfered, not origin tho. So i downloaded origin and i got a pop up that origin wasn´t available anymore and to switch to the EA app, so i did. I put my origin credentials on the ea and that as normal. Downloaded the sims, and my packs, When i went to open the game it wouldnt open but wouldn't give me and error either, so it just stayed like that, i tried everything i read on here and nothing. I closed it, restarted it, cleared the cache, repaired it, ddeleted the ea app and re-downloaded it, put out like 5 of those ea error reports and still nothing. I could really use a hand...
Bluebellflora
Hero+
2 years ago
@sims231423142314

Follow these steps to try and launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Favmymy
2 years ago
Hello I been playing the sims on my macbook for a while now and now that we had to switch over to Ea I been having issues.When I try to play the game for some reason it just won’t open up.I deleted the game I repaired the game I did everything and it still won’t open up.I even tried to take out all cc and it’s still the same thing.
Bluebellflora
Hero+
2 years ago
@Favmymy

Follow these steps to launch a new clean game. Does it load? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
T0ulouseGrande
2 years ago
thank god I’m not the only one with this problem!!!
31470020
2 years ago
@sims231423142314 no because the same thing is happening to me, did the technical issue support link help?? ive been on with apple support for like 30 minutes.
rarice91
2 years ago
I am having the same issue.
Tried scrapping the EA App and re-downloading, no luck.
Then I tried repairing, several times, no luck.
Went to Manage-> Add Ons ->Download no luck.
Going to try rebooting the computer again.
Anybody have anything else to try?