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Margaret0925's avatar
Margaret0925
Seasoned Newcomer
25 days ago

June patch broke my game

I was trying to look for a way to contact EA and this seems like the only way I've seen. If there is something else I need to be doing please let me know! I never have reported bugs or anything of the sort in the past because I didn't feel it was necessary, but this is pretty bad lol.. The UI on the top of the screen specifically has been giving me trouble for quite some time but it was always semi readable but this was impossible to decipher. Before I logged off of the sims (the time before last) the game started severely lagging so I saved and closed out of it with minimal issues. When I opened up my game again the UI was glitched a lot more than it was previously. I thought that I could maybe get by without paying attention to it but when I went into build mode and exited from it the ui on both the top and bottom screen completely disappeared. Only UI remaining was the top right. I couldn't see a way to fix this so I saved and exited my game. Hopefully this can get fixed soon. I apologize for this being so wordy I figured a detailed description would be most helpful. Thank you for reading! 

3 Replies

  • Not sure if this is solved bc I’m new on these bug pages too, but, idk how you feel about Ai/chat GPT, but I have mine help me clear my cache. But it can do way more than that. If you are okay with using is take a Screen shot of your sims 4 folder on your pc or Mac, ask it what files to clean and are 100% risk free to clear out to help get rid of the bug. Mine was telling me something holds onto UI glitches, I forget the file/folder. Legit ask it the entire way what to delete and before you even toss out your trash it tells you to move take a screen shot to make sure you didn’t move anything out. Always ask it the risk in deleting things when cleaning the file. Only delete things with no risk. AI has helped me so much with my files. I hope this helps. 

  • Margaret0925's avatar
    Margaret0925
    Seasoned Newcomer
    25 days ago

    Gosh I didn't realize how passive aggressive this sounded towards EA I am so sorry