Re: Can't load game after update, takes forever

It did not work ☹️

Uninstalled and reinstalled, still doesn't work. Repaired game again, still doesn't work. What else can I do? Mac OS X El Capitan.

I upgraded from El Capitan to Sierra and now my game is working! 🙌

@maktheknife12That's awesome! Glad to hear you're Simming again.

Can you tell us what Mac (CPU, GPU, etc) you're on? That would really help identify if other users would benefit from upgrading too. And are you certain that you upgraded to Sierra (10.12) and not High Sierra (10.13)?

So it is no longer working again 😕

The game was making everything else on my computer lag so I updated again to Sierra 10.12.6 and now the game won't load at all. Uninstalled, reinstalled, repaired. Not working. I have no clue what else to do.

@maktheknife12 

Would be really helpful to have the information that @dzm06 has asked for. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Thank you for the link!

• Operating System (Version) - macOS Sierra Version 10.12.6
• Mac model - MacBook Pro (Retina, 15 inch, Mid 2015)
• Processor - 2.8 GHz Intel Core i7
• Memory (RAM) - 16 GB 1600 MHz DDR3
• Graphics - Intel Iris Pro 1536 MB
• VideoCard - 

  AMD Radeon R9 M370X

I don't have any mods.

It worked! I updated to Catalina and it took a little longer to load but it did.

Thank you so much for your help!