Re: [FIXED] Zoom and rotate Trackpad controls not working since June patch

Can anyone who's having this issue share with me their Config.log (located in your TS4 folder in Documents) and their Mac System Report? Thanks so much for the help! 

Here is my Config.log

I'm having this issue too, @SimGuruNick  I don't know how to find the Mac System Report, but my Config.log is attached to this comment.

@Bluebellflora it's the rotate gesture in system preferences --> trackpad --> scroll and zoom. zooming in and out both with the pinched fingers gesture or just two fingers scrolling both work for me. it's only the two finger rotate that's not working.

it's annoying in live because it's easier to use than the buttons but it's mostly just frustrating when you're in build and holding an object because <> will rotate the object not the camera, so you have to put it down or delete it and then move the camera and then go back to placing the object.

here

This is my config.log:

=== Application info ===
Name: Sims4
Version: 1.52.100.1220
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 1 RAM: 4 CPU Speed: 1200 Threading: 3
Adjusted CPU: 1600 RAM: 8192 Adjusted RAM: 7680 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.14.5 (Build 18F132)
OS prod type:
OS major ver: 10
OS minor ver: 14
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBook10,1
Brand: Intel(R) Core(TM) m3-7Y32 CPU @ 1.10GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 244MB
VA space: 4095MB
User: laurelblue
Computer: Laurels-MacBook
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: Intel(R) HD Graphics 615, Version: 0.12.9.22
Driver version: 22
Monitor: 00000000
Texture memory: 3072MB
Vertex program: 4.10
Pixel program: 4.10
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
=== Options ===
NumBoots 7
LightingQuality 1
GeneralReflections 0
ObjectQuality 1
VisualEffects 1
PostProcessing 0
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
TerrainSlopeScaling 0
SimQuality 1
ViewDistance 1
AdvancedRendering 0
VerticalSync 0
UseHiDpi 1
UiScale 100
ResolutionWidth 2560
ResolutionHeight 1600
ResolutionRefresh 0
SceneResolution 2
VisualQuality 0
FullScreen 1
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 2
SimsSetAgingEnabled 2
TradSocialMenuEnabled 1
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
FameStartSimsOptedOut 0
ShowWhims 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 1
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
AnimaticPack 1000
MuteTutorialNarration 0
EnableFTUETutorialStart 1
=== Default Options ===
NumBoots 4294967295
LightingQuality 1
GeneralReflections 0
ObjectQuality 1
VisualEffects 1
PostProcessing 0
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
TerrainSlopeScaling 0
SimQuality 1
ViewDistance 1
AdvancedRendering 0
VerticalSync 0
UseHiDpi 1
UiScale 100
ResolutionWidth 1920
ResolutionHeight 1200
ResolutionRefresh 4294967295
SceneResolution 2
VisualQuality 1
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
FameStartSimsOptedOut 0
ShowWhims 0
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
AnimaticPack 1000
MuteTutorialNarration 0
EnableFTUETutorialStart 1

And this is my Mac System Report:

Hardware Overview:

  Model Name: MacBook

  Model Identifier: MacBook10,1

  Processor Name: Intel Core m3

  Processor Speed: 1.2 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  Boot ROM Version: 175.0.0.0.0

  SMC Version (system): 2.42f10

  Serial Number (system): C02X107LHH25

  Hardware UUID: DAD2A86D-CBA7-5FF9-AFE4-2D5FD78848A1

I've been having the problems with the trackpad issue since the June 18 Update. It allows me to zoom with two fingers, but it won't let me rotate that way.

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,5

  Processor Name: Intel Core i7

  Processor Speed: 2.8 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 192.0.0.0.0

  SMC Version (system): 2.30f2

  Serial Number (system): 

  Hardware UUID: 8B1E2FBB-88EB-505C-A33E-BF12A28C01AE

Edited for readability.  -puzzlezaddict