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4 Replies

  • darykween's avatar
    darykween
    7 years ago
    @Bluebellflora
    macOS Mojave version 10.4.4
    MacBook Air (Retina, 13-inch, 2018)
    1.6 GHz Intel Core i5
    memory 16 GB 2133 MHz LPDDR3
    Intel UHD Graphics 617 1536 MB
    I do not have an antivirus currently on it
    "Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game."
    no, idk what that is...
    "Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?"
    no, idk what this is either...
    Sorry I am a bit naive when it comes to gaming and this sort of information.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @darykween

    Don't worry, the questions are related to troubleshooting 🙂

    You should be able to play the base game ok and add in a few packs although your in-game graphics settings might need to be on the medium to low side to minimise lag. MacBook Airs are great computers but don't have optimal graphics or very powerful processors as they are not designed for gaming.

    If you buy Sims 4 and it's not how you expected you can apply for a refund under the Origin games guarantee - https://www.origin.com/gbr/en-us/store/great-game-guarantee this doesn't apply to add on packs though.

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