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Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago

Re: Unrecognised Video Card Error - fix for Mac

@kristinasilver1 

Thanks. Let's add your Apple silicon chip to the Graphics file and see if it helps.

If you've previously added the GraphicsCards.sgr file to the ConfigOverride folder in your Sims 4 folder, trash it.

Right click on the base game app in your Applications folder, or wherever you have the game installed and select Show Package Contents.

Navigate to Contents > Resources and open the GraphicsCards.sgr file using TextEdit.

Scroll all the way down to the bottom until you see the Apple section:

vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
end

Create a new line, copy/paste the M1 line and replace it with M2 so it looks like this:

vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
end

Save and quit then try and load your game.

6 Replies

  • kristinasilver1's avatar
    kristinasilver1
    3 years ago
    @Bluebellflora Thank you so much, for your help.


    I did that, and now when I check the Config.log it shows this: Number: 0
    Name (driver): Apple M2
    Name (database): Apple M2 [Found: 1, Supported: 1]


    However, when I run the game - same issues, even though I restarted it a few times.
    Should I repair it? Thank you.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @kristinasilver1

    Great, partly!

    Yes, try a repair and see if that will help. It's very odd that you get this error. Which exact version of macOS are you running?
  • kristinasilver1's avatar
    kristinasilver1
    3 years ago

    I am using Version 13.2.1 (22D68). I did repair, but still same, I honestly have no idea why.

  • kristinasilver1's avatar
    kristinasilver1
    3 years ago

    Thank you so much for your help. I updated and it worked! Finally I have normal gameplay. I was so desperate about this bug, but you really helped me so much, I am forever grateful!

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