Re: Unrecognized video card in sims 4 menu and no saves??
@NinooLuvs is this the same problem https://answers.ea.com/t5/Technical-Issues-PC/quot-Unrecognized-Video-Card-quot/td-p/5121761
Forum Discussion
5 Replies
- @NinooLuvs
The solution is the same for Mac and PC for adding unsupported cards to the GraphicsCards.sgr file.
Could you please open your config.log file in your Sims 4 folder and copy and paste the 10 or so lines under === Graphics device info === Name (driver): Intel Iris Plus Graphics 655
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea5, Board: 00000178, Chipset: 0001
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8I saw one of you replies to the same problem and followed the steps. The game works now, thankyou.
