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sofiachiquita's avatar
sofiachiquita
6 years ago

Sims 4 macOS Catalina v10.15.4 troubleshooting

I started playing Sims 4 on my MacBook Pro (2017) earlier this year. It was working completely fine but after updating and installing macOS Catalina I've had constant issues to the point where I have...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@sofiachiquita

Please move your whole Sims 4 folder to the desktop then launch a brand new clean game. Do not copy over any saves or mods. How is it?
  • sofiachiquita's avatar
    sofiachiquita
    6 years ago
    @Bluebellflora

    I have done that but still have the same issue.
    I previously have also repaired the game through origin, made sure origin is disabled in-game, I've uninstalled and reinstalled both origin and Sims 4, I even restored my MacBook to factory settings incase it was the problem.
    I don't use any mods or cc if that helps also.
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @sofiachiquita

      Could you post a screenshot of your in-game graphics options? Could you set up a new user account on your Mac and see if it happens in that account?
      • sofiachiquita's avatar
        sofiachiquita
        6 years ago

        @Bluebellflora 

        Here's the graphics options for you. 

        I'll set up a new user now. 

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