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bosco1334's avatar
bosco1334
5 years ago

Sims 4 will not load past first loading screen

Hi,  I am having an issue with my game loading past the first initial loading screen- The screen does not freeze, the plumbob spins and the sims music plays, however, it will not progress to the "se...
mac
bosco1334's avatar
bosco1334
5 years ago
@Bluebellflora Hello! thank you for your reply:
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
- Version 10.14.6
- Processor: 2 GHz Intel Core i5
- Memory: 8 GB 1867 MHz LPDDR3
- Graphics: Intel Iris Graphics 540 1536 MB
- I am running an anti-virus software app called "Trend Micro Anti-virus" however, this has been on my laptop prior to this problem and used extensively when downloading CC for my game
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @bosco1334

    Thanks. When you removed the Sims 4 files, did you move the whole Sims 4 folder to the desktop or just a few files from within it? You must move the whole folder so the game regenerates a brand new one for testing purposes.
    • bosco1334's avatar
      bosco1334
      5 years ago

      @BluebellfloraI’ve already tried moving all files to my desktop to regenerate new files... I may have not specified that clearly enough in my initial post. Sorry!!! It was one of the first things I tried with no luck unfortunately ☹️

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago
        @bosco1334

        So you moved the actual Sims 4 folder or you just moved the files out of the folder? I'm being specific because in the past there have been a couple of instances where the entire Sims 4 folder has had to be regenerated, just moving some or all of the files out of the folder has not been enough.

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