Forum Discussion

Rising Veteran

6 years ago

Today's patch won't download past 50%

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? The one before today's patch
What expansions, game packs, and stuff packs do you have installed? All except MFP and Toddler Stuff
Steps: How can we find the bug ourselves? Today's patch has only downloaded 50 per cent and stopped. I have paused and resumed but it says 0 0 0 remaining at the bottom and won't download further. I have closed and reopened Origin and restarted my Mac and it's still stuck at 50 per cent and 0 remaining. My broadband is working ok.
What happens when the bug occurs? Today's patch won't download past 50 per cent
What do you expect to see? Patch to download
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I tried to download today's patch

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I have a Macbook Pro, Catalina 10.15.4.

2.9 GHz Quad-Core Intel Core i7

Radeon Pro 560 4 GB
Intel HD Graphics 630 1536 MB

mac

26 Replies

Bluebellflora
Hero+
6 years ago
@KLoxxon

Me too. I've tried on 10.14.6 and 10.15.6 and through a VPN in different locations and run the Origin reset tool.
KLoxxon
Rising Veteran
6 years ago
Really? Well if you're having problems, I'm not going mad!
laurendaly
6 years ago
someone on ea support said its caused by "temporary files" and to fix it, i have to uninstall the whole game and then run the reset origin tool
swavdb
6 years ago
Hey guys,
My girlfriend has the same problem: the patch's download won't go past ~74%. We've tried repairing the game, but then the same thing happens: even the repair stops 'downloading' all together. First we figured it was something on our end. Seeing these posts however makes us think it has to do with today's update.
Awaiting a solution!
Kind regards.
Bluebellflora
Hero+
6 years ago
@laurendaly

Seems a bit drastic. Did you do it?
CikaF
6 years ago
Same here - reset Origin then tried to repair the game and it kept getting near the end then recycling.
Bluebellflora
Hero+
6 years ago
got to 85% then the dreaded 196613:0 error message. Resumed the downloaded and it flew to 92% then stopped again 😬
Lauramlr85
6 years ago
@Bluebellflora I've been stuck on 92% for the last hour ☹️
laurendaly
6 years ago
@Bluebellflora i did but its just caused the same issue but during the download, the guy from support then gave me follow up assistance but for a windows pc lmao
Bluebellflora
Hero+
6 years ago
@laurendaly

How helpful..... ☹️

Mine has finally finished downloading. It sat at 92% for a while then threw the 196613:0 error again then immediately said it was ready to play..........