Why is sims 4 not opening?

sorry its a MacBook Pro (Retina, 13-inch, Early 2015)

@ejane223

Thanks 🙂

Can you please do this:

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

Once the game is showing as installed try and load it. If that doesn't work then please set up a new user account on your Mac and see if you can play in that account. If you need help setting up a new user account just ask.

I followed your steps above and I still can't open the game, every time I launch it the rainbow wheel pops up and I cannot launch it...

How do I set up a new user account?

Thank you for all your help by the way!!

@ejane223

You're welcome 🙂 Have you installed any antivirus or 'clean up' apps recently? Anything between it working and then not working?

To set up a new user account go to System Preferences > Users & Groups. Click on the lock in the bottom left corner and enter your password when prompted. Then click on the + button above the lock. In the pop-up window select a new Administrator account, give it a name and password then click Create User. Close System Preferences and anything else you have open then click on the Apple in the top left corner and log out. Now log in to your new account, open Origin and log in then launch the game.

I haven't installed any cleanup apps or antivirus apps lately or sine it hasn't been working.

I also just set up a new account just like you said above, but the game still won't open.. it still shows a rainbow wheel and application not responding...

@ejane223

Ok, this is frustrating! If the following doesn't work then I'm not sure what to suggest. Let's completely uninstall the game and Origin. You can also remove that account you just made.

1. Move your Sims 4 folder from Documents > Electronic Arts to somewhere safe, preferably an external USB/drive
2. Open Origin, right click on the game in your games library and select Uninstall. If you have any game shortcuts on your Mac in the Dock or on the Desktop trash them.
3. Once it's finished uninstalling download and run the Origin reset tool.
4. After running the reset tool go into Applications and trash the Origin app.
5. Empty the trash and restart your Mac.
6. Download and install Origin.
7. Download the base game and see if it works.