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BaeNdaHoody's avatar
BaeNdaHoody
Rising Novice
7 days ago

Can any one be of help or assistance in my technical issue?

does anyone know what could be going on maybe familiar with these technical issues within my game /EA that could give me guidance? been trying to connect to gallery for months. Sims Delivery error popping up dated for a month ago constant also this message @ startup of Game. Anything i need to change/delete/enable? I seen a Youtube where  you can enable Laptop Mode for rendering but the hairstyles change appearance so I don't like to play on  that....but please any suggestions that can help me try make my gameplay better.....Thanks in advance!

 

3 Replies

  • BaeNdaHoody  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    For the Gallery issue, please also let me know whether it helps to use a different network.  For example, if your computer supports wifi, you can set your phone as a mobile hotspot, using data rather than your home network, and connect to that.  Simply trying to load the Gallery shouldn't eat too much data.

  • BaeNdaHoody's avatar
    BaeNdaHoody
    Rising Novice
    6 days ago

    Yay gallery works i switched to my hotspot! but further more issues to be tackled thank you I look forward to your reply!

  • BaeNdaHoody  The main issue here is that your computer has only 4 GB RAM.  While that's the minimum requirement for Sims 4, it's not always enough for the game plus all the installed DLC plus mods, plus Windows and whatever else is running on your computer at the same time.

    What I would suggest first is opening the Task Manager's Startup section and disabling anything that doesn't need to be starting with Windows.  The Intel graphics software should be running, and your antivirus or security software, but not for example Edge or anything from HP.  (Shutting them down simply means they won't start automatically when you reboot, not that they can't open at all.)  If you'd like, I can look over the list of startup apps; just post a screenshot.

    If you've shut down everything you're comfortable with and still run into issues in the game, by which I don't mean the error in your first screenshot but actual problems playing, the next step would be to play in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    See how the game runs, and if you're happy, leave your computer like this in general.  Whenever some other app doesn't open, find the associated service(s) you disabled in the clean boot and reenable only that.  The equivalent would be the EABackgroundService for the EA App—you're allowing a service to run when you need its program to work, but not ALL the services to run just because they're there.  You can leave the necessary ones enabled going forward; the idea is to be selective so the others don't eat RAM you want your game to be able to use.

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