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S0Ai
New Novice
2 months ago
Solved

Missing Free Content After Latest Update – Sims Delivery Issue

Hi,

I installed the latest update on February 4th, the large update that includes the new free content. While the new seasonal event works when I open the game, all the new free content is missing.

I’ve tried disabling Windows Defender, repairing, and reinstalling the game, but nothing has worked so far. Initially, I received an error message related to Sims Delivery, so I closed the game and restarted it. When I did, Sims Delivery stated that all the content that needed to be installed was successfully installed, but it's still missing.

I really hope someone can help resolve this issue :)

  • S0Ai  Please open Documents > Electronic Arts > The Sims 4 and trash the content folder.  Open the game, and if the SDX doesn't start on its own, open Options > Game Options > Sims Delivery and click the button to check for updates.  Either way, give it some time to download, then quit and restart.

    If you get another SDX error, please post a screenshot.

    Hopefully you've reenabled Windows Defender by now.

2 Replies

  • S0Ai  Please open Documents > Electronic Arts > The Sims 4 and trash the content folder.  Open the game, and if the SDX doesn't start on its own, open Options > Game Options > Sims Delivery and click the button to check for updates.  Either way, give it some time to download, then quit and restart.

    If you get another SDX error, please post a screenshot.

    Hopefully you've reenabled Windows Defender by now.

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