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Lilynetic's avatar
Lilynetic
Rising Novice
5 days ago
Solved

cant run the sims 4 with this video card in this system error

hello!! I recently tried to play the sims 4 like I usually do, except when I want to launch it, the screen would temporarily turn white and freeze for a few seconds before closing and showing the err...
  • puzzlezaddict's avatar
    5 days ago

    Lilynetic  What antivirus do you use?  I ask because an overly-aggressive AV can cause this error, and some of the non-Sims 4-related errors in your dxdiag also look like permissions issues.

    In the interim, you can also try these two workarounds for the white screen on HP gaming laptops, although the underlying problem doesn't typically trigger the error you're seeing:

    Game won’t launch | EA Forums - 4992631
    Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584

    EmmyMortlock  Please list the antivirus you use.  Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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