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hyojinchu's avatar
hyojinchu
Rising Novice
14 days ago

Crashing problem -- tried clean booting & reliability monitor

For about a month my game has had a consistent crashing problem. In the beginning it was maybe an hour or two before it started acting up; lately it's maybe 10-15 minutes before the game crashes. I'v...
crashing
ea app
hardware
mods
no cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    14 days ago

    hyojinchu  Thanks for the dxdiag, which shows your graphics driver is crashing repeatedly.  The driver is from 2021, so you can probably just update it to fix the problem.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Select GeForce, RTX 30 series, RTX 3060, Windows 11, and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    If this doesn't help, please try disabling XMP and CPU Turbo Boost, both in BIOS.  The latter may be hidden deep within advanced settings; the former should be easy to spot.  Some players with high-end Intel processors like yours have needed to disable one or both settings to get Sims 4 to stop crashing.

    Some of them have also reported that a BIOS update fixed the problem, so you can look for one that mentions stability improvements.  Not all motherboard BIOS have been updated yet though, so don't be surprised if you don't find one.  You can of course update the BIOS anyway and hope for the best; I'm just saying it's not a guaranteed fix.

puzzlezaddict's avatar
puzzlezaddict
Hero+
14 days ago

hyojinchu  Thanks for the dxdiag, which shows your graphics driver is crashing repeatedly.  The driver is from 2021, so you can probably just update it to fix the problem.  Go here:

https://www.nvidia.com/en-us/drivers/

Select GeForce, RTX 30 series, RTX 3060, Windows 11, and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

If this doesn't help, please try disabling XMP and CPU Turbo Boost, both in BIOS.  The latter may be hidden deep within advanced settings; the former should be easy to spot.  Some players with high-end Intel processors like yours have needed to disable one or both settings to get Sims 4 to stop crashing.

Some of them have also reported that a BIOS update fixed the problem, so you can look for one that mentions stability improvements.  Not all motherboard BIOS have been updated yet though, so don't be surprised if you don't find one.  You can of course update the BIOS anyway and hope for the best; I'm just saying it's not a guaranteed fix.

  • hyojinchu's avatar
    hyojinchu
    Rising Novice
    10 days ago

    Hi! thank you so much for this -- I wanted to test out and see if all was clear and it seems like it's finally fixed now!!

    So updating the driver did not solve the problem (though being up to date must be good!); disabling Turbo Boost in BIOS did. I just did Turbo Boost bc that was a solution I also saw elsewhere, but should I do both?

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