Hi,
I’ve been running Sims 4 on DX9 for months because it works best for my HP laptop. However, today I uninstalled GShade and ever since, my game has only been able to launch in DX11 and when I try to launch my game in DX9, it does not open and I get a pop up instead (attached below). Does anyone know how to fix this?
Mumumw Close the EA App and kill the EABackgroundService in the Task Manager's background processes list. Open the game's program files and delete the entire Bin folder (the same place where you installed GShade). Open the EA App, clear its cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game (Sims 4 > Manage > Repair). Then see whether you can play in DX9 mode.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
hello! It did not help so here is the dxdiag:
Mumumw Please manually reinstall DirectX 9, as described here:
Re: Sims 3 launcher won't open | EA Forums - 8260715
Separately, when are you getting BlueScreens? They're definitely happening, but it's not clear whether they're related to the Sims 4 issue.
Hello! I installed DirectX 9 following the provided link, however, my game still isn't launching. As for the BlueScreens, I haven't gotten them in a couple of months but they would happen at random times.
Mumumw Please try the two other suggestions in the first post of this thread, under Other (since you don't have a Windows 7 or Windows N install):
[CURRENT ISSUE] Sims 4 Problem With Your Game's Setup | EA Forums - 12693084
If neither helps, try a clean boot (this isn't a clean install of Windows, just a way to disable background services, in case it's not clear), as described here:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
Hi, I tried the clean boot with only EABackgroundService enabled, but unfortunately the issue still persists. Even in this state, The Sims 4 still won’t launch in DirectX 9 (it only works in DirectX 11). Do you think this issue is more likely related to DirectX 9 installation or leftover files from GShade? Let me know what you recommend I try next. Thank you.
Mumumw I think that deleting the Bin folder and repairing the game should have removed everything GShade-related... unless you added it back, in which case that's probably the issue. You already manually reinstalled DX9, that is if the installation process didn't throw an error, so that's less likely to be relevant.
Still, you can try a clean uninstall and reinstall of Sims 4 to be absolutely sure there's nothing left over.
📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503
I would also try the other suggestions in the thread I linked, and check your antivirus for any recent actions involving Sims 4, the EA App, GShade, or anything else that could be related to the game.
Hi, it turns out I had a leftover GShade file in my bin. I’ve deleted it and now my game is able to run in DX9. Thank you for your help!
