EA & Steam are not working together
I had to rebuy some of my expansion packs on Steam. The EA app would not give them to me and the help desk wanted receipts? but who keeps receipts. Anyway, now I can't get Businesses & Hobbies plus...
Forum Discussion
I put in a help request 2 weeks ago and they have not responded. I am getting the feeling they are not going to respond. I tried to put in another with some new information but there was no way to actually submit the ticket.
I am angry because everything worked perfectly until I had to reformat my computer. All my packs and kits were on my account and I could play. But now I can't have it that way.
Steam did refund me for Businesses & Hobbies but on the EA side it still says managed by Steam.
EA_Solaire
Community Manager
Community ManagerThis sounds like we need live support to take a look with you and make sure you have your accounts correctly linked together- here on the forums, we don't have access to your account information to take a look.
Please try submitting a brand new help request on the site here and select live chat to contact the team- if you have any issues getting through, please let me know!
I have tried doing a help ticket twice now. The option to send in a help ticket is not available. It is grayed out and simply not there. I have never had that problem before. I did get Businesses and Hobbies back by deleting it from Steam and rebuying it. That is what I will do with the smaller packs.
Not to sound bitter but if they won't help you, what else can you do? I take pride in owning every single Pack and Kit Sims 4 comes out with and suddenly I can't get them to work because EA says I have to go to Steam. I will not buy through Steam again. If I am forced to rebuy anything else after this, I'll quit Sims.
