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TomDoge64's avatar
TomDoge64
Seasoned Newcomer
7 days ago
Solved

EA App says I don't own any of my packs

The EA App says I do not on any packs except for "Get To Work" However I already own a bunch (listed below) I have all the files/folders saved from before I tried uninstalling the game, re instal...
  • EA_Solaire's avatar
    7 days ago

    Hello TomDoge64 

    If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details. 

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.