My game says "You must have the sims 4 registered to your ea account to access online features"
I have been using the gallery a lot lately, but 2 days ago it stopped working and showed this message. I don't know what to do. I even tried repairing my game, but it didn't work. Can someone please help🤨
We believe this is fixed now. If anyone is still encountering this issue, please let us know.
hi, this past hour, I haven't been able to connect to the sims 4 gallery. and it says that I can't connect because my sims 4 isn't registered to my ea account. (picture below) does anyone have of had the same problem? please help
I've been having this problem lately, too. I tried putting in the original key used to activate the game in the first place to see if that would work, and it didn't. I'm guessing the problem has to do with an update or something? The only solution people seem to have to this is to make sure you're logged in to the correct account if you have multiple. I only have one account so that's not the problem I'm having, just thought I'd mention it to see if that was your problem.
Does the game show up properly in Origin and are you connected ?
Try contacting EA about this:
https://help.ea.com/en/contact-us/new/
We can't look in to your account to see what is going on, they can.
Just a few days ago I was playing Sims 4 and was able to access the online gallery. I logged into today and no matter what I tried I could not access the gallery. A message pops up saying "You must have The Sims 4 registered to your EA account to access online features". Obviously, I found this a little weird since I registered my game almost a year ago and now it's telling me it isn't registered? So I input my product code again and (of course) it says it's already been used.
I logged out of Origin and then in again. I clicked "repair" on my Sims 4. Nothing is working. Is this just a server glitch? An update error? I don't know. Can someone help me?
P.S. I also opened Sims 4 using the shortcut and also just through Origin to see if there was a difference. There wasn't. The same message kept popping up.
I am connected to the internet and my origin account is also connected to the sims 4
I have the same problem! It's so frustrating. Sorry that this isn't an answer, but someone REALLY needs to address this. Hopefully if more people complain, it will be seen.
Try deleting your Origin cache: http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/
Merged your post. Also try above
Community Manager
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