Game freezes then closes on opening loading screen

Hello, my game freezes then closes on opening loading screen. I have deleted/reinstalled the game, reverted to old graphics drivers. every solution in this forum i have tried. I have attached my Dx...

DxDiag.txt117 KB

crashing

ea app

Hero+

4 months ago

Spongalong14 Is this also you?

sims 4 crashing on loading screen/won’t launch | EA Forums - 12462912

Or did you upload this other person's dxdiag by accident? If you are the same person, or at least you're troubleshooting the same computer, my suggestions are still the same. If this isn't your computer, please provide your own dxdiag.

Spongalong14

Rising Newcomer

4 months ago

My mistake, I did upload the wrong dxdiag, I have edited the post and have uploaded my own now.

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Game freezes then closes on opening loading screen

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