Game gives a black home screen
Hi, Since the last update, including the two fixes from the past few days, my game gives me a fully black screen when I load into the home menu. It has made the game completely unplayable. I have...
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Tashamcs02 Do you have any mod-related files in the saves folder? Please check even if you think not. And if you use ReShade or GShade, try removing it.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether the problem is gone.
If it's not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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