Game gives a black home screen
Hi, Since the last update, including the two fixes from the past few days, my game gives me a fully black screen when I load into the home menu. It has made the game completely unplayable. I have...
Forum Discussion
Tashamcs02 Your dxdiag doesn't list any errors at all, which is unusual—even a clean install of Windows should have a couple. Are you using some kind of cleaner app to delete temp files? If so, please disable it while we're troubleshooting. I might need to see some of this crash data that's being removed.
Regardless, please try again to play, and if you get another black screen, look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to open Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
If you don't see an error, please shut down your computer, unplug both monitors at both ends, and reseat the cables, making sure they're fully inserted. I'd actually try with just one monitor first, than the other (and not connected to the same GPU port), if only to cover all your bases.
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