Game Won't Open. Have repaired and re-installed, neither working.
Logged onto the EA App on PC and purchased both new kits. Attempted to start game and the APP moves to the background as if Sims is starting, then nothing happens and App window pops back up. No error messages. Have attempted to repair and also reinstalled. Any ideas?
sfran32 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If you still can't play, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.