Hello,
I need help please. I pre-ordered the new Businesses & Hobbies Expansion Pack but it is not downloading for me!
It first showed as if it had finished downloading, but it is still greyed out for the neighborhood in game, and states that it is "not yet available for download".
I need to have the content I paid for!
Please advise.
Licia Lewis.
Honey-Gumdrops Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and restart your computer, then try again.
If that doesn't help, please go to ea.com, sign in, open Account Settings > Order History, and list the status of your order: Completed, Processing, or Failed.
I did all this but the game is still saying the pack has been pre ordered and is not yet available for download.
I also tried repairing it
I am using a PC. I was able to manually download the pack by going to the library in the EA app. Click add ons and select the pack to download it
Excuse me? I don't know who jlb1555 New Novice is.
I still have issues and do not have my paid for content. Please advise!
My Account Settings > Order History, and list the status of your order states it's "Completed" for Businesses & Hobbies, but it lists the preorder date of purchase I think (02/11)... Still cannot access the Expansion in game.
Honey-Gumdrops Does the pack show as owned and installed in the EA App, under Sims 4 > Manage > Manage add-ons? If so, does the content show up in a new save? Please test for comparison's sake.
Oh thank you so much! Was able to click on "download" button option. Seems to be working fine now! Excited to play the new extension pack now. Appreciate your patience and time! Enjoy your weekend.
I am having this same issue, and no way to download it.
Community ManagerHi mksmckibbin
First let's try clearing the cache for the EA app as well as logging out and back in. If you're still not seeing your DLC in the EA app, please run an EA Error Report following these steps and provide your Report ID for me.
That fixed it, Thanks.
