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crinrict's avatar
crinrict
Hero+
11 years ago

[INFO] The Sims on Free Game Time

This is now over

Hi Guys,

I just got back from a weekend trip so I'm not really up to date what is going on but I see that there are many threads on the Sims 4 Free Time issue.

What is Free Game Time ?

With free game time you can try the Sims 4 for 48 hours for free and then see if you like to buy it or not.

Where can I get it ?


You can download it here: https://www.origin.com/store/free-games/game-time.

When does the clock start ?

The clock starts when you started the game for the fist time.

I'm being asked for a product code but I don't have one

If you are asked for a product code, try clearing your Origin cache, start Origin as administrator and/or try logging out and back in. If that doesn't help, contact a game advisor (see below)

My game time is up before I even started

For now it seems that you need to contact a game advisor if it says your time is up just when you start out.

Game advisors can be found through live chat or callback.

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Do I have to reinstall the game once I buy it ?

No, you should not have to do that. If you decide to buy the disc, simply redeem your code on Origin and you should be able to play. If you bought the Downloadable Version, enjoy the game.

I don't want to buy it right now. Can I save my user files/ save games and the Sims I made ?

I didn't try myself, but I'm going to assume that backups work like with the full game. Read up on it here: http://sims4.crinrict.com/en/2014/09/backups/

pc

124 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Its saying i've already used my account to play this game. It says i downloaded it today (23rd january 2015) i've literally just downloaded it and its saying ive already played 1 hour (even though im entitled to 48 hours apparently?) and now its saying i've already used my account to play this. Im really dissapointed because i wanted to give this a go before buying it?

  • JazzyStyles98's avatar
    JazzyStyles98
    11 years ago

    I have tried to install The Sims 4 game time from Orgin but when I try to play it tells me that the game cannot be activated and asks me to enter the product key. It says on my games that I have played for less than an hour- I haven't played it at all because I can't get into the game. I don't know if it is because I have played The Sims 4 Create-a-Sim demo, or not. If anyone could help in any way it would be greatly appreciated. Thanks 😕mileyhappy: 

  • Anonymous's avatar
    Anonymous
    11 years ago

    It is saying I have already used the free 2 days which is not true. Can anyone help? 

  • werzl's avatar
    werzl
    11 years ago

    Ive had this problem as well, Ive been in contact with them for help twice to be told that its been sorted and to reinstall the game, which I did but it hasnt sorted the problem. Seems like im just going in circles. Does anyone who works at EA know how to solve the problem? Ive read that this happens alot with Game Time.

    Update: Just been told that they are having issues at the moment and that they are working on it but they dont know how long it will take. Any updates will be posted on the forum.

  • werzl's avatar
    werzl
    11 years ago

    Ive reported this problem to them three times today. Ive just been told that theyre having issues with it that they are trying to sort out, any updates will be posted on the forum.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Thank you for the update 🙂 

  • OrangeKiwiLMB's avatar
    OrangeKiwiLMB
    11 years ago

    I'm speaking to someone at EA and they're not sure what's wrong at the minute but they've had a lot of people with the same problem including me and they're just trying to understand what is happening.

  • OrangeKiwiLMB's avatar
    OrangeKiwiLMB
    11 years ago

    They are having problems with Game Time with lots of people having the same issue and they're just trying to find out what is going on, updates should be posted on the forum whenever they have sorted it.

  • Anonymous's avatar
    Anonymous
    11 years ago

    its happening to me too - waiting on EA taking me off hold.. wondering now if its even worth me bothering if its a problem they already know about :/ pretty gutted I was exctied to at least try TS4 after being a massive fan of TS3 I had so far not bought the 4th :/

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