Forum Discussion

Rising Newcomer

4 months ago

Solved

Life and Death Expansion Not available

I preordered and downloaded the new Life and Death Expansion pack and the game doesn't acknowledge that I've downloaded the pack. I've done the repair thing in the EA app and still nothing. I'm not r...

Adrifull
3 months ago
For anyone else running into this issue, I had to follow these steps on my Windows PC:
1. Search PC for EA App Updater
2. Launch Application
3. Once complete, Open Task Manager
4. Find EA Background Service and Select 'End Task'
5. Relaunch the EA App

Once I relaunched the app, the pack download began on its own.
I also had to do a Sims 4 System Update.

This resolved the issue for me.

puzzlezaddict

Hero+

3 months ago

Adrifull If these are the only results from the search, then the pack is clearly not installed at all, which is not a surprise given that you can't download it in the first place. The problem might be that the transaction didn't go through. Sometimes players can install new content as soon as they click to pay, but then the transaction fails later and the EA App blocks access to the content.

Please go to ea.com, sign in, open Account Settings > Order History, and list the status of your purchase: Completed, Processing, or Failed. If it's stuck processing, you may be able to cancel the order from there and buy the pack again. If not, you'll need to contact EA customer support for help removing it so you can buy it again.

https://help.ea.com/en/

Adrifull

Rising Novice

3 months ago

Thank you - it shows as completed, so I will contact EA customer support. Thanks for your help!