Missing packs

LLockett35  Did you buy the packs from EA, or Steam, or a third party; or did you get them for free from Epic?  If they're from Epic, are your EA and Epic accounts currently properly linked?  To test, try signing into any EA site (this one is fine) with your Epic credentials.  If you land in the correct EA account, everything is fine; let me know if anything else happens.

I brought the packs from EA. And my EA and steam account is linked together.

Hi LLockett35,

Please look over the order history on your EA account- are you seeing the purchases for these packs showing there? 

No i don't see it for those packs.

Thanks for checking- if you're not seeing the purchases there that sounds like you're either logging into a different EA account than the account they were originally purchased on, or you bought them via third-party app like Epic. 

You can contact the live support team and they'll review your account details a bit further with you to see what's going on with your packs. To reach out to live support, you can submit a help request here.