0000008893 Your dxdiag is missing some critical information because it crashed while running. This could be a fluke, but just in case it's a sign of a system issue, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 4 issue, if your computer's processor is an i7-13700K/14700K or an i9-13900K/14900K, the issue may be the motherboard's automatic overclocking settings. (The dxdiag would normally list the processor, but that info is part of what's missing.) In that case, please disable XMP and CPU Turbo Boost, both in the BIOS settings. XMP should be easy to find; CPU Turbo Boost is typically hidden deep within Advanced settings and sometimes has a slightly different name.
A longer-term fix to this would be updating your BIOS, if an updated version is available that addresses the stability issues, but I can't see what motherboard you have either. Still, you can check yourself if you want. Just make absolutely sure you're viewing the support page for your exact model board, as each one has its own BIOS versions that are not compatible with any other board.
If the above doesn't apply, please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
