Forum Discussion

liyahdozier's avatar
liyahdozier
Newcomer
18 hours ago

My gameplay is not working

I can create sims just fine, but when I try to move them into a house the loading screen goes on forever and I have to shut down my computer in order to get out of the loading screen. I have an hp laptop, and I am using the EA app.

1 Reply

  • Hi liyahdozier​ 

    are you using mods/cc ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.