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Re: [READ FIRST] Unrecognized video card

Hi! My new card that we installed last night is unrecognized, and I tried using the file for config override without result. is there an updated sgr file we can download that includes NVIDIA GeForce RTX 3060 Ti?

7 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @MadameNordica  I can make one for you if you want, but I need your GPU's device ID.  The reason mine isn't updated is due to the websites I used to use as a database being less than cooperative lately.

    To find your device ID, go into Documents > Electronic Arts > The Sims 4, open config.log, and look for the ID about 35 lines down.  It's this one in bold:

    Vendor: ATI
    Chipset: Vendor: 1002, Device: 6810, Board: 00000000, Chipset: 0000

  • MadameNordica's avatar
    MadameNordica
    Seasoned Ace
    3 years ago

    Thanks for trying - it still says zero. 

    I mean the game is working fine, so not a huge deal I guess?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @MadameNordica  Strange, I double-checked my work, and it should be fine.  Did you place the new file in ConfigOverride or in the Bin folder, and did you launch the game once after testing?  Does Config.log have an updated timestamp, as in, did it get written to again after you launched the game with the new .sgr file in place?

  • MadameNordica's avatar
    MadameNordica
    Seasoned Ace
    3 years ago

    I did everything you said to do and this is the result. The message only came up once to begin with and it works ok, the 0 hasn't disappeared.

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