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TheMelodyPheles's avatar
TheMelodyPheles
5 years ago

Re: Sims 4 corrupting internal hardrive ( I need Advice)

@puzzlezaddict so now memory is being taken over by the sims and causes it to crash before we even load up .
info:

Problem Event Name: BEX64
Application Name: TS4_x64.exe
Application Version: 1.75.125.1030
Application Timestamp: 609ca104
Fault Module Name: StackHash_939c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 939c
Additional Information 2: 939c912c219158213ce6df30e78bbad5
Additional Information 3: 3476
Additional Information 4: 34761dd609456dd25ad80d15abac3f44

7 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @TheMelodyPheles  There's nothing in a dxdiag that could be used to identify you or your computer, unless you happened to pick a really specific machine name.  (You can delete that if you want; it's right at the top of the dxdiag.)  If you're not willing to post the info, then no one here can help you: without something to go on, we'd all be guessing and almost certainly wasting our and your time.

    The other alternative is to take the computer to a shop and get it tested by a professional.

  • TheMelodyPheles's avatar
    TheMelodyPheles
    5 years ago
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Precision M6500
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A10
    Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8116MB RAM
    Page File: 3162MB used, 13068MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @TheMelodyPheles  Try installing a new driver for your graphics card.  The one you currently have installed is from 2010, so even this quite old one from 2016 may work better.

    https://www.nvidia.com/Download/driverResults.aspx/110262/en-us

    If the game crashes again, please post the same info you did here:

    https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-corrupting-internal-hardrive-I-need-Advice/m-p/10395990#M216547

    By the way, that's an access violation, a very common error that's not necessarily a sign of anything wrong with your system overall.  It is for example the kind of crash you might see if a corrupt or outdated mod prevented the game from loading properly.

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