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CordeliaDoll's avatar
CordeliaDoll
Seasoned Novice
3 months ago

Sims 4 Launching Issue

I've had ongoing issues since the August update; I haven't been able to play with or without mods. Recently, I decided to launch the game out of curiosity, and it opened. However, I received some strange messages, almost as if something was broken. None of my saves would open. I did the following steps to try to resolve this problem. 
1. Uninstall and Reinstall the EA app
2. Uninstall and Reinstall the Sims 4 and Steam 
3. Viewed the integrity of the files/Fixed the game
4. Removed mods entirely
5. Renamed the folder Sims 4 and Mods to _old
6. Ran DXDIAG and troubleshooting to find the issue/Nothing was found

After completing these steps, I am unable to launch the game. It fails to open or load onto the screen.

corrupted save
crashing
custom content (cc)
downloads
ea app
launching
missing content
updates

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    CordeliaDoll​  Please check your antivirus for recent actions involving Sims 4 or the EA App.  If you see anything, whitelist the program, or set exceptions for TS4_x64 and TS4_Launcher_x64, plus TS4_DX9_x64 if you ever use DirectX 9 mode.  Set an exception for EADesktop.exe too.

    You can also launch the game with the EA App in offline mode.  If you can at least get to the Main Menu, disable SDX updates entirely, then quit, restart your computer, open the EA App in online mode, and see whether the game works.

    If you still can't play, please let me know what happens now when you try.  I see the screenshots, but all of those are from a game that has at least loaded to the Main Menu.

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