Sims 4 Packs not installing — “haywire”

@joxters  You could try using Origin instead:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

Once your packs download (if they download), you can go back to the EA App.  It's fine to have both apps installed on your computer; you just can't run them both at the same time.

Talk about frustrated...Same problem sort of.  All my packs are installed but none of the content is in game for 6 extra packs.  Furthermore I own the digital deluxe edition of the sims 4 and ever since I paid for EA Play all I am loading is the EA Play version...this has been going on for at least a month now...Any help would be appreciated 

@ryeewhiskee  Which packs' content is missing?  And what game version are you running?  Please load the game to the Main Menu, where you can choose to load a save or start a new one, and look in the lower-right area, or along the bottom of the screen.  Please list the entire version number, i.e. 1.xx.xxx.xxxx.

@puzzlezaddictI am not at my computer right now but once I get home I will list the packs and look for the version number.

All I do know is that I am not playing the digital deluxe but rather the ea play version which I think is a lessor version...thanks for answering

Hello @ryeewhiskee,

From your game library in the EA App, if you click The Sims 4 game tile and select the three dots at the upper right of the game tile and select Manage Add-Ons, does all your DLC show as installed there, or does the missing DLC need to be downloaded? 

@EA_SolaireFirst off on the EA app I do not have 3 dots in the upper right...I can however get to manage add ons and yes it says that everything is installed.

The content is just not showing in game. My ghoulish guitar is no where to be found...I can only make a mermaid from the occult button...I can not make a wizard or a werewolf.

There is no rain. I am not on the digital deluxe version.

I have talked to online chat, through emails. and to CS on the phone so many times now and all I get is blah blah blah.

I have repaired the game at least 10 times and all I get on the play page is restart to use.

This has been going on for at least 3 weeks now and I was playing the digital deluxe version until I paid for EA Play so now I am playing the EA version...I am beyond frustrated.

Any help you can offer would be appreciated...thank you

@ryeewhiskee  For any pack with missing content, please delete the folder for that pack.  They'll all be in the game's program files, specifically in [install location]\The Sims 4; that install location might be Program Files\EA Games or Program Files (x86)\Origin Games, or a custom install location if you chose one.  The packs' folders are as follows:

Get to Work: EP01

Seasons: EP05

Realm of Magic: GP08

Werewolves: GP12

Spooky Stuff: SP04

I'm not sure about the guitar, but if you see an FP02 pack, that would be it.  (FP01 is the holiday celebration pack, F standing for free.)  Once you've deleted these folders, clear the cache for whichever app you want to use (again) and redownload the packs.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If this doesn't work, create a new folder on your computer, on the root level of the drive you want to use (as in, it's not within another folder; its file path is just C:\Games or whatever name you choose).  Open your Origin game library, right-click on the Sims 4 icon, select Move Game, and choose the folder you created.  Once Origin has finished the process, repair again and then see whether your content shows up.

@puzzlezaddictWell, I cleared the cache..I was asked to download it all again. I did that and now on the sims page it is asking me to restart to use...no matter how many times I restart it keeps telling me to restart...I just don't get it.

There are none of the folders you mentioned in my EA games folder except the ones for cottage and Island and the Free pack 01.

As far as Orgin goes I can't even find the file for that anymore and I am not tech savvy enough to do that (well I might be) but I can't find a folder that reads Orgin which is strange since I was playing on Orgin...

I will keep working on it but I might have to give up ☹️

Thank you for your time in this matter

*edit to add*  When I first bought Cottage and Island they would not work on EA and I had to DL them on Orgin first then come back to EA...Since they are closing the doors on Orgin I can't even seem to log in there so like I said I am lost!

@puzzlezaddictI found all those files but they are not in the sims4 folder they are in the sims 4 create a sims demo folder...do I now proceed as you said by deleting those files even though they seem to not be in the right folder?