SIMS PACKS NOT BEING RECOGNISED

Hi all. I just tried playing my game and it's telling me I don't own any EP's or SP's. When I click on "load game" it takes me to my saved game, but at the bottom of my last saved game, it's showing me all the "required" EP's and SP's needed to play the game, which I own all the ones it says needed to play the game. 

On the EA screen (the one where you launch the game) it tells me that I own them. It just seems like the game isn't reading the EP's and SP's. 

Any help is appreciated.

I'm having the exact same issue, same pop ups with the save file. Also getting error code EC 10005 occasionally when I reopen the EA desktop app. Good to see that it's not just me, because my internet connection is fine.

Same. And after restarting my computer now I can't even login to ea app because of 10005 error....

Hi, I'm having problems with my downloaded game packs for The Sims 4. When I start the game, all the packs are gone. I tried to repair the download but only get an error message.

Same issue here - was playing fine earlier, all my packs were there. For me though it was after getting some costum content from Curseforge - after that, all my packs were gone when I went into the game. I don't know if the two are connected though, but I uninstalled all costum content + Curseforge itself, and still the packs aren't showing up.

Can still run the EA app and the game though, no ERROR message here, but just no packs.

Edit: Never mind, getting the error code now here too after rebooting the app! 

Yeah I keep getting error messages too, and getting randomly booted out of the app and having to log in again!

This is happening to a lot of people, I think. There's another thread with two others with the same issue, so I think it's a widespread network issue. Hopefully EA will get onto it soon.

@NuSimsYTYup, EC 10005 for me too.

EA app isn't even showing me the base game anymore, after reinstalling the app.  It just shows 2 empty boxes of games i own.

I just started getting EC: 10005 I'm seeing if reinstalling EA does anything