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Diana2103's avatar
Diana2103
Seasoned Novice
7 hours ago
Solved

The sims launches with logo animation and crashes (Steam)

I ve uninstalled the game 6 times already and installed it back, 5 times on my ssd and now on the hdd and still the same problem. I have no mods, I ve tried to do everything I found in the forum to fix it with the remove files etc, move folder and etc etc. Nothing works. Why everytime there is an update I have to do something to fix the same... Im tired of it, as every other game, I don't have to fix anything to play it... I use w11, no OneDrive and Steam with -dx11 forced, tried to remove it , launch= nothing, tried to change to -dx9, launch it= nothing. Tried to to de EA recovery repair thingy app and still nothing+ verify integrity of files in Steam still nothing. And no it's not a software problem... gpu4060ti, ram 32gb , cpu r7 5700g and 1TB ssd and hdd. Space left on the hdd I've installed now it's 781gb and on the ssd I have it installed previously was 80gb. I know it's suggested to have at least 25-30gb space left where you have the game installed, still nothing :), I'm so tired to spend hours to rebuild everything I had everytime there is an update and still waiting days to be ABLE to play the game.

  • Diana2103​  Despite the wording of the error, this is typically caused by an overactive antivirus blocking the game.  So please set exceptions in yours for TS4_x64.exe and EADesktop.exe, plus TS4_DX9_x64 or TS4_x64_fpb if you use the DirectX 9 or Memory Boost version of the game, respectively.

    Even if you only use Windows Defender, Controlled Folder Access could still trigger the error.

1 Reply

  • Diana2103​  Despite the wording of the error, this is typically caused by an overactive antivirus blocking the game.  So please set exceptions in yours for TS4_x64.exe and EADesktop.exe, plus TS4_DX9_x64 or TS4_x64_fpb if you use the DirectX 9 or Memory Boost version of the game, respectively.

    Even if you only use Windows Defender, Controlled Folder Access could still trigger the error.