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IvyYuuki's avatar
IvyYuuki
Rising Novice
1 month ago
Solved

Yes , another black screen post...

Hello all, i have spent a few hours now trying to fix my game after recent events. I feel like I have tried almost everything, and having come from a game that was working before the automatic update...
custom content (cc)
mods
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    1 month ago

    IvyYuuki​  That means the problem is something in the old account.  Just to be thorough, while still in the old account, you didn't add back any content from the original Sims 4 folder you moved, did you?  And OneDrive didn't redownload any content?  Please have a look, and if you do see your old content, test without it again.  That's the most likely cause here.

    I'm not saying you can't use your old content, only that something is broken and we need to find it.

    If you just want to use the new Windows account, you can transfer your saves by placing them here:

    C:\Users\Public\Documents

    This folder is accessible from any account, so you can grab your files while in the new one.

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 month ago

IvyYuuki​  Have you tried removing the entire Mods folder?  If not, please do so now.

The next step would be playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • IvyYuuki's avatar
    IvyYuuki
    Rising Novice
    1 month ago

    ive tried to remove the entire mods folder , didnt work. i then used a clean folder and still got the black screen . I can provide a dxdiag but will that share any information i wouldnt want online etc? 

     

  • IvyYuuki's avatar
    IvyYuuki
    Rising Novice
    1 month ago

    This is the result from doing the terminal fixes 

  • IvyYuuki's avatar
    IvyYuuki
    Rising Novice
    1 month ago

    Hello, so i went back through your instructions as i realised that it wasn't creating a new folder. Turns out, somehow OneDrive was reuploading my folders as backup files, so I stopped all that and did a bit of tweaking with the location of the game itself and it's working. I can't thank you enough!

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