Ideas

NOTHINGJR124's avatar
NOTHINGJR124
New Spectator
3 days ago

Glitched/broken evolutions in unassigned items

I have two unnamed “Evolution” items stuck in my Store/Unassigned. These items show only the label “Evolution” with no name or description. They:

  • Cannot be opened
  • Cannot be assigned or moved
  • Cannot be discarded
  • Completely block my Store
  • Prevent starting any new Evolutions

This matches known cases where Evolution items become stuck in Unassigned and require EA to clear them server-side.

It also resembles Evolution table corruption cases where the system falsely tracks a player as active in another evolution, blocking all progress. [forums.ea.com][forums.ea.com]

 

Troubleshooting I Already Completed (Extensive):

Full Reset Steps Done:

 

  • Cleared local saved games
  • Full power cycle
  • Uninstalled both New‑Gen & Old‑Gen versions
  • Reinstalled ONLY PS5 version
  • Let the game generate fresh local data
  • Reconnected online to rebuild cloud save

Ultimate Team Refresh Steps:

  • Loaded UT cleanly
  • Attempted to start new Evolutions → immediate error and return to UT dashboard
  • Played/forfeited Squad Battles for UT table refresh
  • Restarted console and game multiple times

Web/Companion App Attempts:

  • Items still stuck in Unassigned
  • Any action on these items returns HTTP 406 in dev tools
    → This confirms the items are invalid/corrupted on the server side.

 

Request:

Please remove the two invalid Evolution entries from my Ultimate Team profile on the backend, so that:

  • My Store can function normally
  • I can start new Evolutions
  • My UT profile is no longer blocked

Everything client-side has already been reset; only server-side cleanup can resolve this.

P.S this issue has been going on for around a month now and I’ve been told plenty of times there will be a fix but i am yet to receive one. This is stopping people like myself from being up to date with new cards that release, also being because I can’t do many sbc’s cause I have barely any fodder to submit because I can’t open packs. Furthermore I can’t get coins fast from selling players because of the same issue which is resulting in me missing out on key evo chains. Honestly it is such a mess of a situation and needs a fix!

1 Comment

  • I have the exact same problem and I have tried everything even the dreaded ea support bots. Nothing works its been a month now I haven't been able to access packs or the store

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