Ideas
295 Comments
- emillymercedes5 months agoNew Spectator
same issue on PC. i have mods, but uninstalled and reinstalled the game twice and removed all mods and it still is not working :C
- RLBTanglewood5 months agoNew Adventurer
Since EA is lacking in communication skills, I thought I'd take the initiative and google just exactly what "Under Investigation" actually means, I'll post my findings here. I don't know why they couldn't have just posted this themselves instead of leaving us in the dark.
When EA says a Sims 4 bug is "under investigation," it means that a quality assurance (QA) team or developer has acknowledged the bug report and is actively trying to determine its cause and scope.
Here's a breakdown of what that entails:
- Acknowledgement and Verification:EA has verified that the issue exists and has been reported by players.
- Information Gathering:The QA team might need more information from players to reproduce the bug on their own systems.
- Ticket Creation:A ticket is created for the issue, which will then be reviewed by an engineer.
- Severity Assessment:The bug is given a severity rating based on factors like the number of reports and how disruptive it is to gameplay.
- Root Cause Identification:Engineers will work to understand the underlying technical reason for the bug.
- Fix Development:Once the cause is identified, engineers can begin developing a resolution.
- Testing:After a fix is developed, the QA team will test it to ensure it works as intended across different platforms.
Important notes:
- "Under investigation" doesn't guarantee a speedy fix:The process of identifying and fixing a bug can be complex and time-consuming, especially in a game with many variations like The Sims 4.
- Player feedback is valuable:Providing detailed reports and save files can assist EA in faster bug reproduction and resolution.
- Some complex bugs require extensive work:Some issues might involve intricate code structures and require a more prolonged investigation.
While some players might view "under investigation" as a way to delay fixing bugs, the description from EA forums indicates it's part of their standard process for addressing reported issues.
- luluwu7105 months agoNew Spectator
ME TOO! I have went through every single piece of my cc and I was so confused. I'm so glad its not just me with this issue. I play on PC
- lkkamwmkw5 months agoSeasoned Newcomer
I am also having this problem in the game. I removed all mods, repaired the game too. Won’t allow me to place this board.
- Taniercy5 months agoNew Spectator
Playing today and noticed the same issue on my Mac. No mods or cc. Seems to only be the whiteboard (that I’ve noticed).
- StrawberryBb8735 months agoNew Spectator
I keep getting script call fail notifications when trying to place the business and hobbies whiteboard. I cant access it anywhere in the world. Its disappeared from where it used to be placed. I dont have any CC or mods either. Help
- jbunny805 months agoSeasoned Newcomer
This has been happening on PC since the last update. Once I updated my game this started happening to me as well. I'm still playing my small business and just not hosting classes right now.
- 7095215 months agoNew Spectator
I'm unable to place the hobby whiteboard on laptop as well. I get the "Script call fail" message as well. The only big mods I have all have already been updated to work with the latest update so I don't think this is a mods issue for me. So frustrating.
- rivakarian5 months agoSeasoned Newcomer
Same. No mods or cc, but cannot place the whiteboard
- rot_DarkPhoenix5 months agoSeasoned Newcomer
I'm getting a "script call failed" error message pop up (PC) when I try to place the B&H whiteboard as well. Removed all mods, don't play with CC, repaired my game, deleted the localthumbcache.package file, and tested with a new save. No luck. Seems something in the update has upset this one item specifically for some reason.