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Cissouryne's avatar
Cissouryne
Seasoned Newcomer
12 hours ago

Crashes every hour, Code 0xc0000005 python37_x64.dll

Hi everyone, 

These times, i can't play anymore The Sims 4 because i face crashes in the game with the same error code. The game freeze a bit and just close itself :

I can't enumerate the amount of things I tried to fix it, but I'm now in a desperate situation when i tried everything i read on the different forums and I don't know what to do anymore :

  • My PC is a 14700k, MSI Z790 Gaming Plus WIFI, 4080super, 32go RAM, win11.
  • Nothing is overclocked for more stability. 
  • My GPU is updated.
  • I did a stress test and it went good. Nothing to compare with my SIMS 4 + OBS activity. 
  • I unstalled the Sims 4, EA APP, repaired it, cleared the caches for both... like 10 times.
  • I caped the fps at 60, and tried every single game setting i found.  
  • I play with mods and CC but crashes happens even without its. 

Do you have any ideas to help me ? I'm about to hard reset Windows and reinstall everything properly to eliminate every random Windows bug... But i'm kinda lost. 

I'm a french content creator for the Sims 4, and I can't work anymore. 😢

Thank you for your help !

Cissouryne

cc or mods removed
crashing
ea app

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    11 hours ago

    Hi Cissouryne​ 

    moved this to PC tech.

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 hours ago

    Cissouryne​  Your dxdiag doesn't list any Sims 4 errors at all, probably because they've been crowded out by some generic Windows update errors.  Even though these are unlikely to be the reason the game is crashing, it's best to clean them up anyway.  So please run a couple of basic checks of your Windows system files:

    • Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
    • In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
    • The system will take a little while to validate; if it throws an error, please list it
    • Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
    • Post the message you receive


    Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.

    These python errors often happen on high-end Intel processors that the motherboard overclocks by default, especially on high-end boards.  Sometimes a BIOS update fixes it, so please look for a newer BIOS for your board.  I believe this is your model:

    https://www.msi.com/Motherboard/pro-z790-p-wifi/support

    But double-check the board itself or its documentation.  Your dxdiag lists your current BIOS version as H.70, which is not how MSI lists versions on its support site, so I can't be sure whether you have the most recent version installed.  But that version is from August, so if you've updated the BIOS since then, you should have the latest version.

    If updating the BIOS doesn't help, or you have the newest version already, boot into BIOS and disable CPU Turbo Boost, which should be somewhere under Advanced settings.

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