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ronigrinspun's avatar
ronigrinspun
New Novice
2 days ago
Solved

game doesnt work since update

hi

i updated my game 4 days ago, and ever since i have a few bugs

firstly, the main menu shows NPC family, with a lot of "wwwwwww"

i cant see my created sims at all. not in my household and not in other households.

also, i have cant play with any family, it deletes every game aspect of the game.

i can build lots and stuff from managing world but not do anything else

 

i do have CC enable and downloaded, but the bug is there with and without the CC  

 

i miss playing i need help 😭

thanks a lot <3

 

  • Hi ronigrinspun​ 

    the wwww is a symptom of you not having any active households so it happens because you have no households

    Try the following

    - Close the game
    - Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    - Repair the game
    - Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    - Start a new save game
    - Check if you still have the error
    - Report back with your results for further steps on how to get your stuff back.

     

2 Replies

  • Hi ronigrinspun​ 

    the wwww is a symptom of you not having any active households so it happens because you have no households

    Try the following

    - Close the game
    - Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    - Repair the game
    - Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    - Start a new save game
    - Check if you still have the error
    - Report back with your results for further steps on how to get your stuff back.