Load Error Code 800/801

I've reached the point where I just can't play this game anymore, and honestly, it's pretty heartbreaking considering the time and money I’ve spent on this game . There’s something fundamentally wrong with it; it just doesn't work properly. I’ve gone through the process of starting about six different new games, expecting things to be different each time, but unfortunately, I keep running into the same issues. Every new game eventually becomes unplayable and begins in Willow Creek, and while the lot appears to be there initially, as soon as I try to visit it, it turns into an empty lot — no buildings, no sims, just an empty lot. The other lots, meanwhile, give me an 800 error code, which prevents me from visiting them altogether. It’s the same frustrating problem every single time, no matter what I do. I even try creating a new game, but the issue persists. Why is this happening? It’s especially confusing because, although the exclamation points indicating problems no longer show up, the underlying issues remain unresolved. I’ve gone to great lengths to troubleshoot: I started a complete fresh install of the game, deleted all my mods and custom content, removed households, and tried everything I could think of. Despite all that, just when things break a new expansion pack launches, and instead of fixing anything, I’m greeted with Hey, buy this new expansion so your game can break again. The expansion looks visually stunning, but honestly, that’s just superficial because the core game itself is simply not functional. It’s incredibly disappointing because I really wanted to enjoy this game, but at this point, it is completely broken and unplayable.

it’s wild a billion dollar company still can’t find a fix 

I made a whole account just to leave this comment. Be so fr EA